The New Orleans Funeral and Cremation Service
Cremation Assurance Guarantee
Celebrating Life with A Peace of Mind
We have created The NOFCS Cremation Assurance Guarantee to give you security and peace of mind. It is our pledge to you that we will treat your loved one with the highest ethical standards, dignity and respect at all times when in our care. We vow to perform the cremation arrangements utilizing our exclusive 11-step assurance process.
1. Staff Training
We pride ourselves on the team of associates we have assembled to meet your every need. Beginning with the initial first call, and throughout the entire process, we will up hold the highest standard of uncompromising professionalism.
2. Personal Identity Protections
To ensure security, a personal identification band is Immediately placed on your loved one and The Chain of Custody Form is started the moment we make contact with your loved one to bring them into our care. The Chain of Custody Form follows your love one through out the entire process while in our care.
3. Proprietary Tracking System
Upon arrival in our funeral home, your loved one’s information is logged into our In- House Tracking Software. That information is used to track the decedents movements electronically throughout our facility during every phase of the cremation process. Prior to cremation, they are assigned an identification number, which is stamped onto a Stainless-Steel Identification Disc that remains with them throughout the cremation process. The Chain of Custody Form is also updated and remains with the decedent as well every step of the way.
4. Family Identification Options
Depending on the arrangements you select, you will identify your loved one in person or through electronic means (i.e., photograph).
5. Systematic Checks and Balances
Three NOFCS associates WILL review all cremation paperwork and permits to ensure all authorizations and permits have been received and have been properly documented. Once all documentation is verified, the three staff members must sign The Cremation Log and update The Chain of Custody Form as well as update the Tracking Software as the decedent moves through each stage of the cremation process.
6. Cremation Container Notations
After Three associates have confirmed the decedent’s identity, and all necessary personal information, the Decedent’s Name, Date of Birth, Date of Death, Weight, Stainless Steel Identification Disc Number, is recorded on the outside of the cremation casket or cremation container you have selected.
7. Certified Cremation Log Book
Immediately prior to the cremation process, the deceased is taken to the crematory and their personal identification is noted in The Cremation Log Book. This log shows the name of the deceased, date and time of the cremation, The Stainless-Steel Identification Disc Number and crematory operator’s name. The Cremation Log Book entry is then verified again by the Crematory Manager, The Licensed Funeral Director on Staff, and The Certified Crematory Operator performing the cremation. Once verified, The Certified Crematory Operator records the start time and the cremation may begin. Upon completion, the end time is then recorded into The Cremation Log Book.
8. Standard Cremation Protocols
All cremations are completed by a Certified Crematory Operator, in a licensed and EPA-approved facility. The deceased is cremated in an approved cremation container, and the cremation process is monitored from start to finish for quality assurance. The Crematory Checklist and Stainless-Steel Identification Disc are placed on the outside of the cremation chamber during the entire cremation process and may not be removed at any time the cremation is being performed.
9. Care After the Cremation
The cremated remains and The Stainless-Steel Identification Disc are placed into the urn, urns, or keepsakes you have selected.
10. The Final Step-Returning Cremated Remains
Our staff will notify you as soon as the urn and Death Certificates are ready. You may then come in at your convenience for completion of our services. If for some reason you aren’t available to come to the funeral home to pick up your loved one’s cremains, we offer a service to hand deliver the urn to you within a 50-mile radius of our facility for a fee. Greater distances than 50 miles, will require us to mail the urn by Certified Mail for a fee. The Release of Cremated Remains Form must be signed by The Next of Kin receiving the urn at the time of delivery or pickup. Once the transfer is completed, our staff will update The Chain of Custody Form noting the decedent is now in your care.
11. Visitation, Funeral or Celebration of Life
We will assist you in planning any kind of service that would commemorate your loved one, either before or after the cremation. Meaningful ceremonies always provide your family and friends the opportunity to pay tribute and share memories of a life well lived.